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Kidzy Bounce
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Kidzy Bounce

Privacy Policy

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1. Introduction

Welcome to Kidzy Bounce! We (Kidzy Singapore Pte Ltd) operate the website https://kidzyparty.com. This Privacy Policy explains how Kidzy Singapore Pte Ltd collects, uses, discloses, and protects your personal information when you visit our website, use our services, or interact with us.

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of information to provide and improve our services to you.

a. Personal Information You Provide Voluntarily: When you book a service, fill out a contact form, or communicate with us, you may provide us with personally identifiable information, including:

  • Contact Details: Your full name (first name, last name), email address, and phone number.
  • Booking Details: Information related to your event, such as date, time, location, and any specific requests or questions you submit.
  • Communication Content: Messages or inquiries you send to us via forms or WhatsApp.
  • Payment Information: While we use third-party payment processors (e.g., Razorpay), we may receive confirmation of your payment. We do not directly store your credit card or sensitive financial details on our servers.

b. Automatically Collected Information (Usage Data): When you access our website, we may automatically collect certain information, including:

  • Your computer’s Internet Protocol (IP) address.
  • Browser type and version.
  • Pages of our website that you visit.
  • The time and date of your visit.
  • The time spent on those pages.
  • Unique device identifiers and other diagnostic data.

c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide and maintain our services (e.g., processing bookings).
  • To communicate with you regarding your bookings, inquiries, and service updates.
  • To manage your requests and provide customer support.
  • To send you marketing and promotional communications about our services, special offers, and events that may interest you (you can opt-out at any time).
  • To monitor and analyze usage trends and improve the functionality and user experience of our website.
  • To detect, prevent, and address technical issues or fraudulent activities.
  • To comply with legal obligations.

4. How We Share Your Information

We may share your personal information with third parties only in the following circumstances:

  • With Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., website hosting, payment processing, marketing services). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
    • Payment Processors: Your payment information is processed by secure third-party payment gateways (e.g., Razorpay). We do not store your full payment card details.
  • For Legal Reasons: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (e.g., if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Rights

Under Singapore’s Personal Data Protection Act (PDPA) and other applicable laws, you have certain rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Withdrawal of Consent: You have the right to withdraw your consent to the collection, use, and disclosure of your personal data at any time.
  • Right to Deletion/Erasure (“Right to be Forgotten”): In certain circumstances, you have the right to request the deletion of your personal information.
  • Right to Object to Processing: You have the right to object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details provided below.

8. Children’s Privacy

Our service is aimed at parents and guardians booking activities for children aged 3-12. We do not knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your rights, please contact us: